RETURN & EXCHANGE POLICY

No returns or exchanges are accepted. All sales are final unless issue on our part.

If you have received the incorrect product in your order, notify us and let us know. We are happy to send you the correct product, provided the replacement product is in stock. Should your replacement product be out of stock or backordered, we will send out your replacement upon the return of out of stock or backordered product.

Shipping rates are determined by weight, and are a direct reflection of what it costs to ship products right to your doorstep.

Orders are generally filled within 4 business days. All orders within the US & Canada are shipped USPS Priority Mail; generally, we expect 5-7 days delivery time once your order has left our studio. International orders are shipped using Standard Mail; shipping times vary. You will receive a shipping confirmation with tracking information to the email address associated with your order as soon as your package is on its way to you.

Please note that orders cannot be changed or cancelled once placed. Please verify your shipping address is correct during checkout. Should you use Paypal, please check your shipping address there as well. ZHANEMARYANN is not responsible for orders shipped to incorrect addresses.

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

ORDER STATUS

The best way for quick updates on the status of your order is to set up an account with us at the time of your purchase. This allows you to LOG IN to your account at any time to receive information on your order as its status changes. For the status of your order in transit, please refer to the tracking information contained in the shipping confirmation sent to the email address associated with your order.

SALES TAX

Sales tax will be applied to any order shipped to the state of Illinois.

PAYMENT METHODS

We accept the following payment methods: Visa, Mastercard, Discover, American Express, and Paypal. For security purposes, your billing name and address must match that of the credit card associated with your order. We reserve the right to cancel any order that does not meet these criteria. Please note that design work and/or production will not begin until after payment has been made, including personalized invoices.

We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)